Oktapiani, Marliza and Sutiono, Sutiono and Choli, Ifham and Warlizasusi, Jumira (2021) Survei Kepuasan Mahasiswa Fakultas Agama Islam Terhadap Kualitas Pelayanan Pendidikan dengan Pendekatan Service Quality. Edukasi Islami: Jurnal Pendidikan Islam, 10 (2). pp. 693-708. ISSN P-ISSN: 2614-4018; E-ISSN: 2614-8846

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Abstract

Quality improvement is becoming increasingly important for institutions that are used to gain better control through their own efforts. Quality is a differentiating factor for an institution. Focus on customers which incidentally is the core point of a quality which is one of the effective ways to face the competition and survive in it. The survey was conducted to determine the level of student satisfaction in contributing positive thoughts to the Faculty of Islamic Religion, As-Syafi'iyah Islamic University in realizing an institution that prioritizes Science and Religion. In survey research on satisfaction with the quality of education services at the Faculty of Islamic Religion, As-syafi'iyah Islamic University with a quantitative approach. The population in this study amounted to 249 students consisting of three study programs, namely the Islamic Broadcasting Communication Study Program, the Islamic Religious Education Study Program and the Islamic Banking Study Program. The results of this study indicate that the index of student satisfaction with educational services at the Faculty of Islamic Religion, Assyafi'iyah Islamic University as a whole is included in the achievement of being satisfied with the satisfaction index located on the Assurance dimension with a figure of 52% and the lowest is the dimension of Assurance. Physical Evidence of Service (Tangible) with a figure of 40%. If averaged, the results of the study as a whole show that the student satisfaction index is included in the achievement of quite satisfied to satisfied

Item Type:	Article
Creators:	Creators Email Oktapiani, Marliza UNSPECIFIED Sutiono, Sutiono UNSPECIFIED Choli, Ifham UNSPECIFIED Warlizasusi, Jumira jumira@iaincurup.ac.id
Uncontrolled Keywords:	Customer Satisfaction, Service Quality, Education Service
Subjects:	L Education > L Education (General)
Divisions:	Pasca Sarjana > Manajemen Pendidikan Islam-S2
Depositing User:	Mrs Ratna Yunita Ratna Yunita
Date Deposited:	02 May 2023 08:12
Last Modified:	15 May 2023 08:36
URI:	http://repository.iaincurup.ac.id/id/eprint/1529

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